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Mar 12 '18 at 1:12

Rodger R

Rodger R
Worst hotel experience ever for me and the wife. We reserved a King Room, with a king bed, online, and when we arrived at the resort, we were assigned a room with 2 queen beds. The clerk at the front desk did not mention this to me at check in, just issued me a room key and sent me on my way. When we entered the room and discovered it was not a King Room, we called the front desk and the clerk at the desk tried to tell me that King Rooms do come with queen beds and I received what I reserved. After a bit of discussion, the clerk then told me the hotel was all booked up because of a sporting event and that was all they had available. Rooms are assigned on a first come first serve basis. I was in short, told too bad, you should have gotten here earlier. The clerk would do nothing more to correct the problem. So, reservations mean nothing to this hotel, they will assign rooms to guests as they see fit. I will be sure to let my family and frinds know what a terrible experience my wife and I had at the Eldorado Resort in Reno.