Mar 28 '18 at 21:34
Hotel was ok upon arrival. Since arrival, a steady decline in services. We booked the hotel since it had 2 pools, over a hotel with a continental breakfast, and to our dismay, both pools are “out of order” and neither have a specific time of availability for patrons. When we contacted the front desk to speak with a manager, front desk staff stated they’d just spoken with the manager and would not let us speak with them directly. We were told the pool needed serviced “from time to time” which is absolutely true, however, proper communication and organization of such would promote timing conducive to patron needs. Pool is closed from 11pm-8am for example, and service could be managed during those hours. We’ve tried to access the pool during posted and front desk communicated times, 9-11am, 1pm and now are told it’s going to be several more hours, and will not be open at the next posted time, 3pm. Given the pricing, location and subsequent customer service. Not a good choice, especially for a family.
