Olen Farrell
Tropicana Las Vegas Tropicana Las Vegas
Las Vegas, Nevada
"Olen Farrell"
I’ll start with the good. Room was nice had a bungalow king with balcony. Okay view. Bed was Comfy room clean. The casino it’s self is dated and could use some upgrades but overall was fine. Now the bad. We booked this hotel specifically because it was a VIP+ Hotel via Expedia. That was supposed to entail a comp room upgrade, and some other bonuses such as 2/1 drinks and food. We received none of that. On top of that as Hilton honours member was never brought up and did not receive our cookies. Not the end of the world. The check in clerk when we asked about upgrading said this is the room you booked this is what you get. We have no other rooms available. Which was false. As we could go on there website and book any better rooms they had. We did revive an email from the hotel saying they were going to fix up our issues but, that did not happen before we checked out.