Item: Golden Gate Hotel & Casino
Rating: 5
Author: Google User

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Apr 11 '18 at 3:36

Golden Gate Hotel & Casino

Las Vegas, Nevada

I went there to try out my luck at the Casino, had a GREAT TIME! The Casino has a little Las Vegas feel to it and the staff was phenomenal. Sr. Casino Host, Dianna Hart gives the Casino & Hotel that personalized touch to make you want to come back! The professionalism she demonstrated showed that she really cares about the customers and that they feel "welcomed"! She was helpful, courteous and knowledgeable about the Casino. Her demeanor was certainly appreciated. Only had one bad experience with a pit boss, Mr. Hung- Honestly, he should not be on the floor serving clients. He was rude with an attitude and unprofessional when he was asked a question about card process. If it were not for Diana Hart, the rating would be a ONE star based on Mr. Hung’s attitude (lets back to positive). The hotel rooms are in fact, pretty nice, unique style and you can tell that go the extra step by making sure that there are enough electrical outlets to plug all of your phones, charges, laptops, etc! If you are in town, this is the place to visit! Yes, there is smoke and I'm a non-smoker but the fun at the Casino will override the smoke! I think you will have a BLAST! Thank you Tropicana!

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