Katie Crandall
Plaza Hotel and Casino Plaza Hotel and Casino
Las Vegas, Nevada
"Katie Crandall"
I’d HIGHLY advise against staying here to anyone considering it. We had numerous problems throughout our brief stay, and will certainly not be returning. Upon arrival, I was greeted by a huge cockroach that jumped on my arm as we were waiting in line to check in. Minutes later as we checked in, we were told that the pool would be closed to guests beginning at 1:30 pm each day because there was an event going on. We’d intended to spend a lot of time at the pool, and when we expressed our disappointment in this were not offered anything to make up for that or even so much as an apology. We paid to upgrade our room and unfortunately this didn’t make things better whatsoever. Our water in our shower was cold ALL WEEKEND and there was huge amounts of construction going on right outside our windows, preventing us from being able to relax in the room. So... couldn’t go to the pool, wouldn’t be eating in facilities that could have cockroaches roaming around, and couldn’t even get peace and quiet in our room or even so much as enjoy a hot shower. We asked for a late check out so we could at least enjoy the pool until it was closed off to guests on our last morning, but this was essentially not accommodated as they hardly gave us any extra time. Upon checkout, we were not asked how our stay was or any sort of follow up questions, so I didn’t even have a chance to express this awful experience to the staff. What kind of hotel doesn’t ask about your experience? The front desk staff were cold, not friendly, and certainly not helpful. Really truly a 1 star hotel experience - do yourself a favor and don’t stay here.