marie weston
Seminole Hard Rock Hotel & Casino Tampa Seminole Hard Rock Hotel & Casino Tampa
Tampa, Florida
"marie weston"
Went for a birthday gnight with a reservation, arrived early maybe 10 minutes, and was seated. Waited over an hour for our food. Kept being told it was coming to appease us. An entire 30 top which got there after us was all served before us as we watched them eat and still waited. You could see through the glass where they cook, our waitress ( who was very good by the way) flailing her hands trying to get our order out.By that time I had already gone to the front to ask for a manager to say I would pay for our drinks just so we could leave. I turned around to see the manager bringing our plates to our table. Too late. They looked shocked when we said we were leaving and I've NEVER done that. I'm very forgiving and patient, but it was a huge error on their part. I've worked in hospitality my whole life. It was a major error especially for a special ocassion in which someone was craving a good steak for months and did not get that or the service or dinner for that matter. We did not have to pay for anything kindly not that I minded we just wanted to leave and not be stuck there any longer. We walked out and met our friends who had already eaten at The Res and started gambling while we were still staring at a bread basket. They arrived at the exact time with us at the Hard Rock and had no reservations for their restaurant and no special occasion. We gambled and never ate at the Hard Rock that night. The manager did follow us out and apologized but we will not be going back. 1st birthday as a couple, same week as one year anniversary, elation quickly moved to frustration, just huge aim and miss. Etc