B Spot
Restaurant @ JACK Cleveland Casino
"James Brown"
After ordering my meal I was alerted by the device they give you that it was ready. Upon approaching the counter I was told that my order wasn't in fact ready. So after all the people in my party had received their meals mine was still not ready. They had no clue what I ordered but kept insisting it was done. I was met with rudeness and attitude until I asked for my money to be returned. Then and only then was my meal supposedly ready, only 36 minutes for a burger with no fries! Worst part about it is I put a tip in their tip jar only for them to ruin my lunch hour! This location and the people that are employed there are a tremendous tarnish to the restaurants quality! I will never be visiting this location and possibly any others ever again! At least I hope they enjoy the tip for doing absolutely nothing!