Apr 28 '18 at 21:02
i recently stopped in to play the machines ,unaware there was a new rule against having any bags/outside purchases inside the casino. i had already put money in the machine when security told me i'd have to leave them outside, unrealistic since i came by cab, or cash out and leave, which i did. boy was i pissed off. i notice a gentleman outside in a suit who looked to be management and i told him what had happened, and my displeasure , being tired and in pain after running errands ,and had looked forward to relaxing a little. he explained the reasons behind the new rule, expressed his efforts to have it changed. as i was leaving he called me back and made arrangements to have somebody watch by things until i was ready to leave. i lost a few dollars but felt like i'd won due to his considerate manner and professionalism .to John ( i believe was his name) the poker manager, thank you , and to his superiors in red deer and calgary i commend you on your chose of employing someone of such high caliber.
