Apr 20 '18 at 21:54
I just arrived today 4/20/18 to celebrate my 50th birthday with my three friends from grade school. My second trip to Hollywood Casino in BSL. Trip was ruined! My account was charge twice. The staff said that could not reverse it today with my banks fax number even though it was a glitch with their machine. So as I stand in my swimsuit in there lobby on the verge of tears with a $1066 out of my account, I am told to get them my banks fax number & complete a sheet. Not my fault, but I must waste my vacation time & birthday. They smiled & giggle & said sorry. Did they offer me anything for my wasted time because of their mistake, of course not. Will not be back & will post on all social media sites. Thanks for the fabulous service.
Robbie Quick