Paul Zman
Ameristar Casino Hotel - Council Bluffs Ameristar Casino Hotel - Council Bluffs
Council Bluffs, Iowa
"Paul Zman"
DO NOT GO HERE IF YOU HAVE TATTOOS. Customer service was absolutely horrible. Supervisor and machine attendant would not even look at me and rolled their eyes at me when I had a problem with a machine over ONE DOLLAR! They did not greet me with a smile, a hello or anything, they just snapped at me and said “what do you need.” They were talking about my tattoos, the one employee said to the supervisor, “did you see his prison tattoos?” to each other loud enough for another patron to hear. The woman who also overheard the derogatory comments looked at me then almost said something to the employees and then shook her head at me. I do have tattoos but they are not prison tattoos. This is discriminatory behavior by Ameristar as well as extremely rude customer service. I will never patronize this Casio again. Their supervisors need to be trained on proper etiquette in the customer service field. I do not advise anyone to patronize this establishment if they expect to have a good time and be treated courteously and not like you are a pain in the butt because that is their job.