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Jul 20 '17 at 18:15

Lupo by Wolfgang Puck

The food and drinks were fantastic, that gets 5 stars in and of itself. What takes the first star away is the service. I understand it was a busy night, even for a Sunday in Vegas (can't imagine Fridays or Saturdays), and we were an 8 top, but for 10 people buzzing around our table, everything took at least ten minutes if not longer. Extra appetizers, drinks, even taking our entree orders. We were well past having eaten all our appetizers and I really didn't know if we were going to order our entrees ever. I even ordered one drink (of many), the same thing my co-worker got, and he got his but I never got mine. We ordered at the same time. The other star, and this may be picky (but it's Wolfgang's place, so I expect his chef's and sous' to be able to improvise and not just cooked what's programmed into their brains), I asked if we could get bread with butter, garlic and brie, baked for a few minutes. As an appetizer, it may have been more French, but I saw all the necessary ingredients in other apps. I guess this broke the code, because I never heard back from the server about this, not even someone coming out and saying, sorry, we cannot do that (the funny thing was, I asked for this the first time and I guess the guy was not listening, because he just brought out two knobs of butter, so then I say wait, and explained to him exactly what I was asking for. He says "let me check" and the subject was forgotten I assume). If they would have refused, I probably would have left a fourth star, but to hear nothing about a request...the words too busy should not be in a service person's vocabulary.
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