Grand Cafe Grand Cafe
Restaurant @ Grand Biloxi Casino Hotel & Spa
"Jason Hardin"
Can honestly say that I'm very disappointed with my stay at this hotel. We are diamond members and we travel 6 hours, 4 times per year to stay here. We have an 18 and 17 year old daughter's that come with us to swim at the pool(which they love). This trip on Saturday morning at 10 AM, they were told that they could not be at the pool because they are not 21. On the pool rules billboard posted at the pool it stated no one under 21after 8pm. I showed this to the manager and she read the sign and sided with her employees. So I quickly checked out, got a comp room at the golden nugget, and my kids had a blast at the pool. Sorry Harrah's, you lost 2 diamond members this weekend. I guess the customer means nothing anymore.