The manager is a rude, hateful, unhelpful women, that pretends to be nice, by calling you, "honey." Their customer service is terribly. The lobby is messy, and unloved. The restaurant food, is okay, but not worth their prices. Every room we have been in, has paper thin, and shredded sheets, a strip of fabric lain on the foot of the bed, to portray a folded throw blanket, only 2 pillows per bed (no more), black streaks on the walls everywhere, even the ceiling, burn marks in the carpets, stains on the ironing bored, dirty lamp shades, dirty windows, broken window shades, holy window drapes, deteriorating seals in the shower, dirt smelling soap, and shampoo, dirty sinks, and tiles, lukewarm water, and no customizing heat, to keep you warm. Very few rooms have a microwave, and, or mini fridge. We spent a lot of money at their casino, and they still treated us like a burden, and a peasant. Their manager, is the rudest women you could meet. She is there to help you, but she mealy shoves you off, if you have a problem. We had a room in one of the cabins. It had 0 WiFi, even though your in a CASINO LODGE. I took a bath, with the hottest water pervaded (lukewarm). We got a call the next morning, telling us to get the hell out, because it was 15 minutes past checkout time. I told the women that we had requested another night, she backed off and apologized, slightly. Then I went back for a nap, just to relax, and wake up, but a knock on the door, woke me up. It was house keeping ignoring our "do not disturb sign." They wanted to do their usual routine, but to wake me up, is really pushy! When we left the room, for another, we requested a late check out, as we were waiting for a friend. House keeping knocks on the door, and gets all flustered, repeating 3 times, that the office said we were already out, mind you standard check out time, is 11:00, they were there 10 minutes early. We went to our other room. The heater was a strange bulky box that took up the entire wall, with a blackened nob, with sharpie marked "on," and "off," directions. It wouldn't work, so we huddled under the tissue paper cheep sheets, to stay warm. The phone didn't work in our room, and they didn't even acknowledge our problem. Our heater didn't work, so we asked for a portable heater, and they said they would look with house keeping, but hung up on us, and we never heard from them. We tried to turn up the thermostat, but it's just for show; they regulate your temperature, even if your are about to ketch a cold, in your own room. Every room we have been in has had back streaks on the walls, everywhere, burn marks in the carpets, stains on the ironing bored, dirt smelling soap, and shampoo, dirty sinks, and tiles, lukewarm water, and no customizing heat.