Apr 15 '18 at 15:04
We stayed in the connecting hotel pzazz. The room was filthy. The phones in the rooms didn't work and we were promised maintenance for them and that never happened. One of the pillows had a blood stain very visibly on the shammy and when we gave it to the desk we returned to our room later to find a shammy-less pillow. Not sure if it was the same pillow just without the case so we didn't use it. The bathroom wasn't cleaned and the toilet stopped working day two of our stay. Staff allowed children to Sprint down the halls screaming at the top of their lungs all night. Doors slamming. People yelling. The restaurants we're way over priced and service was awful. Everywhere you went there were out of control children screaming about and the staff looked like they all hated their jobs and never smiled. Horrible experience. The only reason it got 2 stars was because the spa was very lovely. And we received complimentary fun cards for the arcades.
