I've always tried to remain upbeat, positive and even supportive, after all it is all Canberra has. I was really looking forward to the new owner coming on board a couple of years back now. The new owner and staff did not do their research on the capital city of Australia and its demographic. They have no clue, and no interest in finding out. The skills of the majority of dealers is chronic and most of them wouldn't get a job at any other casino. They are slow, inaccurate, sarcastic and disinterested and on occasions just plain rude. They always complain about being short staffed. And I mean always. I've been listening to this excuse for twenty years. They don't open the basic of tables that other casinos have, when patrons want to play other games and yet they don't open the games they do offer, sometimes leaving them closed for up to seven hours. Don't get me started on the poor communication between gaming, customer service, marketing and the pit bosses. One weekend people arrived for a poker tournament that the staff knew nothing about. They had to scurry around like a bunch of fools to get ready for it. The floor staff didn't know what was or wasn't the prize money or what was on the website. The players actually knew more than the staff. The loyalty program is a joke. The food at the restaurant is over priced and average at best. They use terms like 'elite' and 'premium' in their marketing which is laughable. It is far from that. They just don't make the grade on any front. They do nothing special for Australia Day or Anzac Day which is appalling. There is no table service unless its Friday or Saturday night. Customer service is not important to Casino Canberra.