Mar 11 '18 at 3:26
Normally I would easily Give 5 stars however when u reserve a table for your children and husband (5 total) and when you arrive you must sit at different tables it is very irritating . We go atleast once a month and I was so thrilled to have my children with us all together. We asked 3 different times if we could even let them pull up a chair to sit with us and were told “no” Another family proceeds to do just that and nothing is said. Then 2 tables were reset due to “no shows” which sat 6 people so I then again asked if we could be seated at that table and again told “no” while those tables sat empty the entire time we were there and my family sat away from me. Just very heart breaking and disappointing bc we have gotten To know and love the staff. We have never experienced this anywhere else ever and to be denied 3x I felt was very unprofessional and sad - we didn’t take it upon ourselves to move we asked polietlyt but that did not matter to anyone- I was so excited to spend a nice dinner with them and I couldn’t even talk to 2 of them. Handled very inappropriately. Food was great as usual
I want to just say that upon our next visit we were approached and it was made clear that this wouldn’t ever be a problem again in addition to a gift card towards our next meal. We were very pleasantly surprised at how kind and generous everyone was to us after they were made aware of our situation. Thank you for everything it was very much appreciated ! We hope to get our children back up with us sometime soon. Food once again delicious and thank you for responding so kindly !