If I could give 0 stars I would. The women at the front desk have 0 customer service and are very rude. This place is very unprofessional. I had to get a new key card for my room 5x today. This is not our first stay here but it will be our last. We spent $1300 on rooms this weekend. First check in they lost the reservation for 3 rooms with our member points, so we ended up paying full price. Than instead of apologizing they were rude. When the key cards deactivated each time, instead of saying i apologize for the inconvenience. But the cards cannot be around phones which they were not. I plan to never return here ever, she slammed the door once asked to speak with someone above you. This has by far been the worst experience ever and it's for my father's birthday. Working in customer service you know how to treat people. I have never dealt with people this rude and unprofessional. Finally spoke with someone after we were told there was no one above. They were very nice and stated were going to fix it. But when you're trip from Friday to Sunday is over and has been ruined there is not much to fix. Also the outcome was ok they honestly could have done more. Being we have been staying here since it was the reserve. I just hope they get it together. The hotel and casino is great for wanting to get away and relax and not be in the busy casinos in blackhawk. But after this experience I'm so upset and don't know about returning.