Simply Fish Simply Fish
Restaurant @ Aruba Marriott Resort & Stellaris Casino
"Paul Iacobelli"
I can tell you from my past visits to the island of Aruba I would clearly say that Atardi (& Simply Fish previously) was my wife and my favorite restaurant. But our love of Atardi has come to an end. We had dinner here on 29 January 2018 for a group of 14 people. We have always dined here with a group of this size with no troubles. Our dining experience was fair at best. My Tuna App was never delivered, and when I questioned it - I was told it was taken mistakenly to a different table. They offered to bring it at no charge but everyone else was already done with their apps so I declined to receive it. My scallop dinner was uneventful. With so many excellent choices for dinner on the Island I feel Atardi must do better. At the conclusion of dinner they were unable to produce our checks. There was a computer problem that prevented their ability to produce our itemized checks, or to accept credit cards for payment. We all needed to pay in cash. No itemized checks were produced just a total charge. The biggest issue was that the whole process took over 90 minutes to resolve. No accommodations or drinks were offered during this much too long of a wait. I requested that the restaurant manager, Michael Richardson, please call me the next day so I could share our group’s experience. I was first called by someone named Juan. I asked that he please have Richard call me as requested. The next today he did contact me but was rather ‘unaffected & disinterested’ by my dissatisfaction with my dining experience. I can assure you that Atardi has lost the continued patronage of our group. This was our 6th visit and it will be our last. Very disappointed with our experience and even more disappointed with the manager Michael’s reply.