Dec 21 '16 at 23:20
Where to begin. I wish I could give "negative stars" because this was FAR from a positive experience. We stayed at Circus Circus in Reno, NV from December 17, 2016 to December 19, 2016. We came to Reno to get married and enjoy a few days of vacation. The following happened to us.
We were married on Sunday, December 18, 2016. We wanted food from The Steakhouse at Circus Circus after our wedding to celebrate. We just wanted to take our meal to go, because we were TIRED and had been around people ALL DAY. Plus my husband suffers from PTSD and the last thing he wanted was to eat on a loud, crowded casino floor. But I guess the fact that we wanted to take our meal to go, REALLY upset the head waitress or manager, I'm really not sure who she was. Because as we were talking to the hostess, explaining that we wished to take our meal to go, to our room that we were staying at IN THE CASINO, that we HAD PAID FOR, an older, very rude lady swooped in out of nowhere and told the hostess,"Make sure that you tell them about the $5.00 service charge that we attach to each to go order." Ok. Fine...when you're ready to throw down close to $200 on steak and lobster to celebrate your wedding, who cares about a $5.00 service fee? Then she did the following, and I WISH I were making this up. She turns, looks my husband up and down, scoffs, and says, "But if YOU want something 'to go' you can just go next door to the deli. They can help you there." And she turned and walked away.
So my husband and I stood there for a moment in disbelief, trying to comprehend what just went down. The restaurant was by NO MEANS busy...there was one table with customers and maybe 3 at the bar. Were we under dressed? No...we were dressed better than half the people there. I don't know. So we took our $200 to Red Lobster on Kietzke Lane and they were MORE than happy to serve us, and we were able to get our lobster and steak "to go".