May 10 '18 at 7:58
Beautiful casino and excellent food, but pretty poor customer service.
Dealers seem disinterested (and many displayed poor skills), floor staff are average (some did not know rules), and I kept encountering sour employees who seemed annoyed by customers (there were also great employees, too, but too many marginal ones that I ended up noticing it). This casino simply does not put a high priority on customer service at all, and I have visited EVERY casino in the entire Western U.S. and all in Las Vegas. I know what I'm talking about. They need to train these people better, hire better people and enforce standards better. Very few smiles, too.
I will add the slots seemed to be hitting bonuses during the busy hours, so they are at least willing to give their addicts a little bit of "fun" before taking their money. I've seen tighter slots. But in the end, I ended up losing a lot, quickly. I didn't appreciate how fast my losses accelerated, and this was toward the end of the weekend.
The players club offers a decent point rate for slot play. Not great, but above average in terms of what I accumulated for my play.
I'm glad this place provides people jobs, but I will not be returning.
