Koi Koi
Restaurant @ Seneca Niagara Casino & Hotel
"Allen N"
I stayed here with my family for three days. When we arrived at check in, all of the rooms for non-smoking were booked so we decided to upgrade to a suit for $150 extra each night to avoid smoke. When we got to the room, the suite was beautiful. Amazing views. Later that evening we decided to go to the casino and that’s when the nightmare started. A vast majority of the security guards are extremely rude and arrogant. They act like police officers even though they are not. Each time I entered the casino, I was asked for my drivers license multiple times even though I clearly look and am over 21. They took me off the floor to ask me questions about my license. Once the security officers finally realized it was legit, they were constantly watching and following me everywhere in the casino. It was extremely uncomfortable and I would not recommend this hotel to anyone. The bell service is also dreadful. My family requested they hold a few items for us, and when we checked out, we provided them our tickets and they lost the items. Items won’t worth a lot, maybe $200-$250 total so not a huge loss, but still a loss. All they did was apologize, the manager did not offer any resolution. **Also, when they say a view, it is just the skyline of Ontario or the mist of the falls.** If you do pick this hotel, be ready to be harassed by security and for the bell service to lose your items.