The URComped team is going LIVE in 11 minutes on facebook! Come see the live stream and say hello to your host!

Expand Your Options

Access COMPED cruises, biggest tournaments, and best offers at casinos and cruise lines around the world.

Already a member? Login
Back to Feed
May 25 '18 at 12:43
Golden Buffet

Golden Buffet

  • Restaurant @ Cities of Gold Casino
Depends on who you talk to. I got a promo in the mail for 4 nights free stay here. Like the smart person I am I threw the promo flyer away and called to verify that it was still available to me. I called at 7 am to a grumpy lady who said their computers were down and that she would have to transfer me to their sister hotel to see if I got the promo. Okay sure, and the lady I was transferred to was polite but I waited on hold for 10 minutes trying to get a hold oth reservation line to book my room. I decided to hang up and try again. So 3 hours later I call the casino again and get a hold of a man who you can tell hated his job. He was so rude to me over the phone. I said I had a promo for 4 nights free stay there but I wanted to verify before booking a room. He asked for my players card # and I said I didn't have that, then he asks if I have the flyer, my card # should be on that, again I said no then he snaps at me "Well I need the card number to see what you have available." I was really shocked. Like really. I'm not exageratting this guy snapped at me. I told him the last lady looked it up by my name and DOB in which I got a heavy sigh and then he proceeded to look me up using my name in DOB. Like, I'm sorry I'm making you do your job.... but shoot. This guy was rude. So he confirmed my free nights in which I asked if I could use them for this weekend. He said I would have to call the casino and gave me their phone #. Before I was able to say anything else he hung up. RUDE. Then I called the casino to book my rooms and that lady was rude too! I couldn't believe it! In a rude manner she tells me that they have no rooms avail for Saturday and only king size beds avail on Friday. Instead of her telling me I didn't have to use my nights consecutively she just was like too bad. Man, I hung up and called again in which I spoke to a Bianca or Briana there. SHE was so professional and nice and explained my promotion to me and helped me book my rooms. Y'all need to work on your customer service because you got some people with nasty attitudes behind the phones.
See this review
@Cities of Gold Casino
@The Central US
@Golden Buffet
0
Comment
URComped is an independent review platform and is not affiliated with, sponsored by, or endorsed by any of the casinos, slot machine manufacturers, or other entities mentioned on this site. The views and opinions expressed in the reviews are solely those of the individual contributors and do not reflect those of URComped or its staff.

All trademarks, logos, and brand names appearing on this website are the property of their respective owners. Use of these marks does not imply any affiliation with or endorsement by their holders. Trademarks and names are used under nominative fair use for the purpose of identification and commentary only.

Content on URComped, including user-submitted reviews, photographs, and comments, is copyrighted by their respective authors. Reproduction, redistribution, or use of any part of this site in any form without express written permission is prohibited, except as allowed under fair use principles for purposes of commentary, criticism, and educational use.

URComped does not guarantee the accuracy, completeness, or usefulness of any information on the site and expressly disclaims liability for errors or omissions in the information provided. Users are encouraged to verify critical information independently.