Jun 13 '18 at 5:05
The Club 55 rewards have NEVER been on my card. I have to wait in line at the customer service window every week and go through this issue. They then load the reward on the card and say it should be taken care of the next time they do an update, although that has never been corrected. Last week the manager basically told me I was a liar and said his computer showed I had already printed out my reward for the week even though I had just walked in the door, checked if there were any rewards on the card (There were not, just the message "No rewards available at this time"), and walked straight to the service desk. The guy was a jerk. You would think they'd want to know that there's a problem with some of their cards or their system, but hat is not the case. On a previous visit I had received a coupon FROM THE SERVICE DESK that was unusable in any machine and it took three people and 30 minutes to figure out that they had a problem with their system. Very low payouts and equally low and poor customer service results in an unpleasant experience. Go to one of the Seneca casinos -- they're not far away and they are much better.
