Seoul Glo
Casino Excalibur Casino Excalibur
"Seoul Glo"
Staying in Vegas for six nights. We stayed downtown for the first two, then drove our rental car to the Excalibur to stay the following four nights. Upon arrival to valet parking, I notified the valet that I was only going to stay for about an hour just to check in, then i was going to return the rental car. I then let registration know that we were not parking a car and I had a car in valet so we could check in and get our bags to the room. When I went to get my car, they had already charged my room for full overnight parking instead of the 0-2 hour rate. I went to the concierge who then sent me to the business services desk. They told me that the valet service and the hotel are separate and I would have to speak with them about the charge. Not good service at all. When I returned to the room, my daughter was playing on the bed. That's when my wife saw the stains on the comforter. These we not subtle, but really large, dark yellow stains! We called housekeeping and they promptly brought a new comforter. Also, there was hair in the shower and on the bathroom floor. I realize this isn't the fanciest hotel on the strip or in MGM's roster, but when the draw of the hotel is to families and kids, there is a certain level of expectation in regards to cleanliness of the rooms. On the positive side, the pool is great, especially the water slide. The fun dungeon (arcade w/DQ) is also a plus to keep the kids entertained. Overall, the hotel is okay. Not the worst, but definitely not the best; just okay. Our room was not clean and the business services staff was not helpful. The pool staff were friendly and they kept the pool safe and clean. If my daughter didn't want to stay in a castle, I likely wouldn't stay here again. The things we do for kids.