While we normally do business with the Pinch A Penny store in Lighthouse Point, which has a staff of VERY helpful people who have assisted us with property pools and various questions, we found ourselves needing some Chlorine for a Ft. Lauderdale property and figured this location would be equally helpful and serve our need. We drove there today, (Sunday.) but phoned before to ask the price of Chlorine. Sandy had to place me on a brief hold to ask because she said she doesn't normally work there. The answer she gave us was $4.84 or so not including tax for 2 and a 1/2 gallons. When we arrived, there were three people ahead of me so I waited patiently. I noticed another woman who came into the store and was staying near the front entry. When one of the three customers was taken care of, an associate with short hair and glasses left the back counter and went to the front. Unsure of what he was doing, I continued waiting on Sandy to finish taking care of the others in the back. I then turned to see if the associate in the front was returning, I observed that he was ringing up the woman in the front. OK? When he was done, I went up to him and informed him I had been waiting before the woman walked in. He did not apologize for being ignorant. I told him I just needed the 2 1/2 gallons of Chlorine and he asked about if I had a container. I informed he I did not and he said it would be $7.00 plus for one of theirs plus the cost of the chlorine. We have purchased 1 gallon containers at the Lighthouse Point store and have never been told to bring containers OR be sold one for $7 something dollars. When I told the associate about this, the only thing he said was he never heard about Pinch A Penny doing that. Well, I've never seen a million dollars but that doesn't mean it doesn't exist. So, I bought their ridiculously priced container and also their chlorine but I will tell you we won't be returning to do business with this location again. I'd rather drive to our regular Lighthouse Point Pinch A Penny store OR pay Home Depot $3.84 per gallon of chlorine then set foot in this store again. Management, take note: train your associates who answer the phone to provide ALL of the information being asked and better train your associates to keep an eye on customers who walk in and out to know order in which to serve. Also, when you have a few customers waiting, teach associates to acknowledge them and let them know they'll be able to help them as soon as possible. It's not nuclear physics you're teaching them: it's called good customer service.