Lobby Lounge
Restaurant @ The Star
"Andrew McLeod"
Disappointing beyond belief. A family of 4 ... we were treated like second class citizens when we went for afternoon tea and Anna's Firecrackers. Staff were appalling - rude and unattentive, we were ignored, moved from a table which was apparently reserved (curiously there were multiple 'reserved' tables, but never occupied). Making it worse ... there were plenty of staff on duty and the lounge was only a quarter full. I don't know why the staff were so aloof ... its really not that special a hotel/restaurant. We were not hotel guests and after experiencing such disgraceful service, we never will be. Please Anna Polyviou, honestly you should leave for somewhere more worthy of your talents and not risk damaging your fantastic brand. By the way, the Firecracker was great - minus the fire as it could not be lit inside (or outside either).

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