Jennifer Butler
Harrah's North Kansas City Casino & Hotel Harrah's North Kansas City Casino & Hotel
North Kansas City, Missouri
"Jennifer Butler"
Horrible place. If I could give negative stars, I would. I have been to several Ceasar's Entertainment properties and this one has to be the worse. People leaving four and five star reviews are either tied to this place or have very low standards. My husband and I stayed one night. Check in is cold and not hospitable at all. Received our keys and went to our room. Absolutely filthy and disgusting. Stains on the carpet. Mold in the shower. Dirty and dated. My husband went to complain on my behalf because he is a diamond player (I am only gold, so my complaint wouldn't have mattered) Michael at the front desk was the only redeeming interaction we had. He put us in a suite and waived all charges. The suite is dated and funky, but not as bad as their regular guest rooms. Michael also gave us a twenty dollar credit toward food which we did not use. We didn't use it because we ate at the buffet. That's a nightmare on its own. The macaroni and cheese smelled like vomit. The shrimp was kept in melted ice and was warm and smelly. The bread was stale. The deserts looked like they had sat out all day. I drank a Coors light and couldn't finish the first plate I had. Our server was nice enough and unfortunately I didn't catch her name. Top it off with crappy comps, promotions, and tight machines and you have a completely horrendous visit. I will never ever visit this property again. You should take notes from the Harrah's in Southern California. That is an outstanding property and should be the standards for all Harrah's casinos.