I will preface this review by saying that my first three nights at the Lodge were positive. However, a horrible experience on my fourth and last day/night there completely ruined my overall stay and disintegrated my positive opinion of the hotel. I stayed in the hotel. I did not use the casino- and I found the casino portion of the Lodge to be seedy. The casino clientele were equally seedy. On Sunday late morning, I was walking outside of the Lodge with my young child when two casino goers approached me and insulted my physical appearance- they repeated their insults not once, but twice. I initially did not respond because it was such a stupid comment. Ultimately I decided to respond. Here's where the Lodge comes in. I reported their verbal harassment to the casino manager and to the hotel receptionists. A receptionist responded that since these were guests of the casino, the hotel portion of the Lodge was not responsible for their behavior and couldn't do anything. Well if that isn't the WORST response in the history of customer service, I don't know what is! The receptionist is mistaken, however, as it is the responsibility of the hotel to maintain a safe and harassment-free environment for guests. The casino and hotel are essentially the same: they are interconnected, share an entrance/exit, and common lobby. In addition, guests have to walk through the casino in order to reach the hotel restaurants and hotel conference center. So the casino is indistinguishable from the hotel space such that the hotel is absolutely liable for actions of casino guests. The lack of customer service and the "shrug, I don't care" attitude is completely disgraceful. Even if the hotel cannot do anything (which of course, is not true), a good receptionist who values hotel guests would have responded along the likes of "i'm so sorry you had that bad experience, what can i do to help?" I would have been better off sleeping in my rental car.