American Veteran
Harrah's Reno Casino and Hotel Harrah's Reno Casino and Hotel
Reno, Nevada
"American Veteran"
The Carvings Buffet in Harrah's Reno is A-Okay. No matter how a gaming corporation chooses to utilize their resources, the fact remains that no casino today can survive without making a guest's, the customer's, time at the property as pleasant as possible. The bottom line for the casino is to use every possible angle of guest / customer services to achieve what every executive wants from their customers: lifetime loyalty. The Carvings Buffet located in Harrah's Reno delivers an adequate buffet experience of adequate all-you-can-eat, has adequate customer service, is clean, is family friendly and locals friendly and has Locals and Senior Specials 2 For 1 Buffet Offer. They focus on guest / customer service. And that's how a small bingo parlor became the largest gaming company in the world. For Locals, present your Total Rewards card with its Locals sticker on it. For those 55 years and older, present your Total Rewards card and valid picture ID to the Carvings Buffet cashier and receive a free buffet when purchasing one at the regular price. Not a Total Rewards member? Sign up there, it's free. Because it focused on customer, and employee, service, Harrah's Entertainment, Inc. rose through the gaming ranks from its humble beginnings as a bingo parlor to yearly revenues of several billions. Founder William Harrah was correctly emphatic about guest / customer service, focusing on satisfying customers and employees. In the post-William Harrah era following his death in 1971, the company continued to grow by focusing on venues catering to Middle America, avoiding the brighter spotlight of the flashier casinos. Instead of pouring their precious resources into building the next mega-casino Harrah's continued its profitability by remaining the every-person's casino, with guest service being the magnet to attract more customers.