Joyce Fung
Jupiters Hotel & Casino Jupiters Hotel & Casino
Broadbeach, Queensland
"Joyce Fung"
Very high class hotel, stayed here a couple of times and really enjoyed the stay. Why it didn't make it to a five star rating was because of the change in customer service at (former) Spinners. It used to have waitresses come to our table and take our order, then when we finish the meal we would pass through a counter to pay at the exit. Now it has changed to a much cheaper service, where it felt like being at a food court. We had to line up, single file that led the queue straight out the entrance (close to blocking the casino entrance I must add) just to make an order. We will then pay upfront and receive a buzzer. The food still gets served to the table (thank goodness) but kind of defeats the purpose of the buzzer... Overall the quality and service of the rooms were good, just not the change in service for Spinners!

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