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Jun 28 '18 at 12:36

Booked a king suite, no windows in the room. Non smoking room, towels smelled like cigarettes and perfume. Shower, luke warm. We called the front desk they sent an engineer who said it wasn't hot and he'd reset the boiler. It never warmed up. We got downgraded to a room with double beds. The shower was hot for about 10 minutes and after that, room temperature water at best. I haven't had a hot shower in 48 hours. I'm in the room right now and the only thing keeping me from flipping out about this stay is that a family member booked the room and I don't want my actions to reflect on that person.