Cielo Wine Bar Cielo Wine Bar
Restaurant @ Resorts Casino Hotel
"Alexander George"
DO NOT STAY HERE! They are absolute LIARS. First time I stayed here about a year ago I paid for a premier room and get to the room and it was wrong... After having to show multiple forms of proof and about an hour of arguing they finally switched me to the right room. This time I drive 6 hours with a confirmed booking that I have had for about 3 weeks and get to the front desk and they tell me they cancelled my room.. I was not informed or anything prior to my stay. They actually laughed in my face when I asked what they could do to accommodate me and fix it. I repeat they lie and will not help you in any way. DO NOT STAY HERE. They lost many customers. --- UPDATE** After this experience I was contacted by the manager with a stay in an upgraded room and meal credit on a weekend of my choice. The upper management was very helpful and friendly. Call ahead of time to make sure your room is still reserved.