Koi Koi
Restaurant @ Seneca Niagara Casino & Hotel
"Liberty Sales"
I went on a family vacation to Niagara Falls in late June. The hotel rooms were very beautiful and our view of the fireworks at night was enjoyable. The only thing I did not enjoy was our customer service. Not one staff member took the time to offer my father or my family to join their social club--which could have saved us so much more money in the long run. But it's all a "business" at the end of the day, right? Thank you to the buffet host who told us that we could all earn a free meal. Food at the buffet was all right, most of it lacked flavor--with the exception of their dessert bar. Beautiful hotel, great view, but poor customer service cannot be overlooked. Will definitely take other hotels into consideration when we come back.