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Jul 31 '16 at 16:10
New York Deli

New York Deli

  • Restaurant @ Ocala Poker & Jai-Alai
We ordered for delivery, and 60 minutes later we got a call from a random number saying they couldn't find our hotel. It turned out they were going to a completely incorrect address. Ten minutes later the food is still not there, and by then we're sure the food is ice cold. We ordered nearly 100 dollars worth of food, and we weren't about to take it like that because of their mistake. So we called the restaurant and they connected us to the manager, who told us they used a third party delivery service so it wasn't their fault. Maybe its not your fault, but it is your responsibility as a restaurant. By that time it was 10:30, and we were starving. The guy on the phone said it wasn't his problem and that was it, they cancelled the order. Never trying this place again, I don't care how good its supposed to be. With customer service like that, its just not worth it.
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@Ocala Poker & Jai-Alai
@Louisiana & Gulf
@New York Deli
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