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Jul 17 '18 at 12:04

I traveled here using a voucher from attending a sales pitch from their sister property in St. Lucia with friends. They did not articulate our request for the diamond club upgrade which we had to pay for once we arrived. This is a much older property and their amenities are lacking compared to their sister property. The diamond club upgrade was not worth it. The initial staff was not accommodating until we switched to another representative (Vladamir) who was awesome and provided us with 5 star customer service. Our Butler ("Manny"), once we finally got a hold of him was great. Due to their plumbing systems you can not use toilet paper in their toilets and they will clog up and overflow. We had a great time and made the best of it but I personally would not return. I prefer their sister property in St. Lucia where I received 5 star service and treatment from the moment I landed.