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Jul 12 '18 at 23:47

You pay 3-4x for a cruise than you would pay on another cruise line. For this price you would think the service would be outstanding. But it is horrible!!!! The first time I had to call them after booking, I was on hold for over 20 minutes before talking to anyone in person. Then I was transferred to 3 different people (again holding for long periods of time) until I finally got someone who knew how to do anything. Not at all impressed so far. My advice is not to give them your money until all of your arrangements are booked, including transfers. The agents booking the cruise were very friendly and attentive. Any wait times on the phone were short, they returned calls promptly and were knowledgeable and friendly. After they get the big chunk of money for the cruise, the service changes drastically for the worse.