Wendy L
Maryland Live! Casino Maryland Live! Casino
Hanover, Maryland
"Wendy L"
Frequent casino patron but this was first stay at the hotel with my sister. When the room was booked (by a casino host) we were automatically assigned a king bed room. When we checked in we asked for two queen beds instead. It literally took over 30 minutes, 3 front desk assistants (who didn’t have the authority to make the change- really!) a wait for a no show manager and calls to the casino hosts to find out they couldn’t accommodate the request. When we checked out it was quiet but again we had to wait over 30 minutes to get our car as they lost the keys/ key tag. The hotel had been open over a month so these kinks should have been worked out. The only reason this is not a worse rating is that the room was awesome and David’s restaurant in the hotel is excellent.