This year is one we will definitely remember! First day we here we noticed there was not padding under carpet, a little bit later the maintenance guy came and laid the padding. He was very nice and kept apologizing to us for it not being done. He called the front desk and he got us tickets for breakfast the next day for the inconvenience. The very next day we went to the pool and came up for lunch and there was a guy in our room. He said "he was stocking the toilet paper". So we asked him to look at the flood because the air conditioning was leaking. This guy then goes over and ripped up all the carpet, said to take a picture and go to the front desk. He then leaves, we were a little confused about all this. We decided to look at our bags and noticed the guy stole money out of our bags. My boyfriend went to the front desk and told them we wanted moved and money was stolen. The lady at the front desk told us we would be moved and they aren't responsible for stolen items. There was a knock at the door and another maintenance guy came in with a work order, which he was very nice. I was asking him and telling him about this guys, come to find out the guy in our room wasn't even a employee!! I called and talked to the manager and 2 managers came over took picture of the carpet the guy ripped up and said they would call and make a report with the police that's the last we heard anything! They also ran a report of who used a key card to get in the room. We figured the guy got into our because the door didn't shut right and after the housekeeper left the door didn't close all the way. We did move rooms and the new room the door has the same problem. We have asked at the front desk if they ever found anything out and nobody knows anything. It's pretty that we never heard a sorry or anything! Definitely won't be returning to this resort!!!