This was our 3rd visit to Scarlet Pearl & it was not "the charm". First let me say the facility is beautiful. The rooms are large & modern. The beds are quite comfortable (but the pillows are horrible...we had to go buy some at Stein Mart on our first trip & have taken our own since). The casino is bright, unlike any other we've seen. And they must have the best air filtration system money can buy because it NEVER smells smoky or musty inside. In the past, everyone has been helpful & eager to please. Not this time. It started at check in when there was only ONE clerk working with folks lined up through the lobby. Second, we stayed for 3 nights and our room was never "freshened" - no towels, garbage not emptied, bed made. Each day we had to either call Housekeeping or chase one down the hall to get what we needed. No apology was ever offered. VERY frustrating! Additionally, the pool is very odd. It's in a strange location, across from the entrance to the hotel in a corner near the street. There's no bar/snack bar...you have to use your phone to call Room Service. They have 4 small tents which they rent as cabanas, but I wouldn't waste my money. I'd just ask the pool attendant to put an umbrella over my lounge chair. I will say, though, the most courteous & helpful person we encountered was the young pool attendant. He checked on everyone & offered water frequently. On our past visits I would not have hesitated to recommend a stay at Scarlet Pearl. Now, not so much.