Dear Sir/Madam, My name is Ken, one of the member of The Star club and I would like to lodge a formal compliant regarding the rude service I received by one of hotel front office staff over the phone hotel reservation on 10/09/2018 at 11.37am. I would like to make a hotel reservation in The Star Gold Coast and The star Sydney on 13/10/2018- 19/10/2018 for which I called hotel front office The Star Gold Coast to getting more information. The female staff told me they don’t have any complimentary room available in Gold coast and Sydney between the period even I don’t requested I like to get complimentary room. I only need to make a hotel reservation for my family. I was trying to ask “ can i talk with your manager?” when she has begun impatient. However, she denied to send her manager and also denied to give me her name as well . The most rude behavior is she said: “ If you want to make a complaint, you can call this number again.” Then she hang up the phone without any apology.As a 5 star hotel, the good trained staff is necessary for your company reputations, And also the well trained staff responsibility is up selling the room not treat the customer by inappropriate behaviour and not kick the customer out. I hope that this letter explains my feelings and disappointment for the rude and unacceptable service. I would not like this to happens to me or any other customer again. I looking forward your reply, Thank you Your sincerely, Ken