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Sep 24 '18 at 23:26

Royal River Casino & Hotel

I've been there a quite a times it was fun at first. But now the last few times has not been great. Some of the staff has personally come up to me while I'm gambling and tell me that they laugh at us as patrons and think we are stupid for spending time there. I thought it was unprofessional and degrading as a customer. This last time I went I watched two employees stand behind a lady who had hit a big win, congratulate her only to walk off busting up laughing about how stupid she was cause she is going to spend it all back. I got upset and left. Not all of the staff behave this way but it does not make me want to visit much knowing how they speak and think of us as patrons. I rarely write reviews so this really bothered me so I decided to share my experience. The hotel great no staff around to laugh at you and bother you