Oct 8 '18 at 0:43
Horrible customer service
I just recently retired and moved to Oklahoma. I'm a real bingo player looking for a "Bingo Home" and this was my experience at Firelake Bingo. The message on you website says Firelake offers excellent customer service so we tried it, but we received horrible customer service.
We were 4 New players attending bingo at Firelake Casino/Bingo. We purchased our machine and paper at the window but we were never told by the person at the window named Phillip that we had to "Sign our Receipt" or we would not get paid if we won. How would we know, if he didn't bother to tell us? As luck would have it, my machine went off and I was informed that I could not get paid because I should have signed my receipt before I hollered bingo. This was a $400 game. Needless to say, I felt terrible and the game continued. I did not get paid. I went back to the window to inform Phillip and ask that he remember to tell customers to "Sign their receipt" or they can't win and explained what had just happened to me and he told me that "It is not my responsibility". That was incredible to me!!!! Again, I asked, how would we know if he didn't bother to tell us? I said to Phillip, I lost $400 but you lost 4 new weekly players. He said, "Oh Well, Too Bad." Horrible attitude and horrible customer service!!!!
