The way the hotel is laid out and the views are amazing. All of the waitresses were friendly and accommodating but there were some major issues that I experienced with the front desk. Delta lost our bags for 3 days. Obviously not Windjammers issue but they way they handled it was terrible. The hotel would not let me use their phones to try to figure out my bag situation which is was really disappointing. I had to constantly ask them to call for me and if I didn't keep bugging them they wouldn't help. We were denied eating a restaurant one night because we didn't have proper attire. They could have at least stuck us in the corner or something. Communication: It seriously doesn't seem like anyone at the front desk knows what anyone else is doing. 1) Because we had no proper clothing, we were waiting for the hotel stores to open. I was told at 8:00 that they would open at 8:00, I was told at 8:00 that they would open at 8:30. Then 9:00...then 9:30. Then at 11:00 they finally told me that they realized the store was closed that day. 2) We asked how much snorkeling equipment was for all inclusive people...I was told $15 an hour. Then I went over two the snorkel shop and realized it was free/included. 3) I asked for a couple extra towels and a robe one day...it literally took 6 hours to get them. 4) I wanted to use a spa voucher so I asked the front desk about it, they said it would work so i walked all the way to the spa. They spa said it wouldn't work and that I had to get a specific voucher from the front desk...went back to the front desk.....eventually got the special voucher. 5) I wanted to book an excursion and the front desk told me that the person got it at 9:00....they didn't get in until 11:30. By that time it was too late. All I did was wait around for these people!!