I went cruise trip with Princess’s Alaska cruise on last July with 9 elderly adults including my parents, aunt and uncle and I totaly disappointed on their customer service. Actually all the cruise experience including dining, room, service of ship crew and all the amazing events on board were much better than I expected and I really enjoyed lots of entertainments. But my disappointment came at the last. A night before last disembarking day, we had to take our big luggages for smooth disembarkation process at the last day (the ship crew will bring them into luggage storage and people can claim their luggage at the port). So do we took them out of our room. But when we were out of the shop and tried to find our luggages, there werent one of our luggage there. I asked the cruise staff to help us find it but she kept told us to go and ask port staff to help about that. Port staff said that there is nothing they can do other than just waiting for the luggage (that might taken by someone) to come back. Is that make sense? Isn’t there any security camera to look for that at that big port? OR before that, why the cruise staff just put bunch of luggages all over separately at the port even though there is a specific area tag for each luggages? We had 16 luggages to find but there was only 11 at the right area to find. I don’t get how they work every cruise trip. Is this happened only for me? I don’t think so. Even I made a two separete report to Princess Cruise about missing luggages, they just sent me the respond that they will try to look for that and until now no other contacts than that which is already 10 days passed. I don’t say this if we lost our luggages by our own fault, but the missing happened when they handled the luggage and not responsible about that. It was my aunt’s luggage and there were her medicine to take daily for next two months. She ruined all her trip (so do I and my whole family) to New York which was right after the cruise trip. I hope there will be no more victim like us and tried to bring the luggage by your own if you can.