Oct 10 '18 at 16:34
The desk staff and porters were excellent and so was the parking. However the meals in the 'Steak House' were very overpriced and so was the buffet. Downtown Reno casinos provided far better options at much lower prices. Their 'members' card is a joke that provided nothing for us as we did not loose a ton of money. They allow smoking everywhere which choked us out so that kept our wallets closed. On Sunday we spent over an hour playing the machines and never once were we asked if we wanted a drink. I took their 'free' drink coupon to the bar and asked for a Corona and was told 'No', the coupon was only good for a small glass of draft. This place did nothing to excite us except if you are pulling a big rig, like us, it is super convenient to the I80. They said Dog Friendly and then after we were all disconnected from our trailer and checking in the clerk asked how much our three legged dog weighed. There was a 30lb limit which is not on their website or the Best Western App. We lied and asked how we could bring in our lab through a back door while they looked the other way. There are so many better options in Reno than this place.
