Oct 25 '18 at 17:40
Unfortunately, we stopped in for a 1 night stay on our way to California. Without a doubt, this Best Western had to have been the worst experience of our travels. Upon arrival, we were unable to park close to registration because of double parked cars and had to park a great distance from the entrance. Had to wait in line for 1/2 hour to check in. After checking in, I requested a cart to carry our luggage to the room because we were parked a great distance way out in the parking lot. They denied me the use of a cart saying “We don’t loan them to customers!” Therefore, I had to make multiple trips back and forth between our vehicle and the room. Getting to our room necessitated that we walk a great distance, from our vehicle, through the Casino which was filled with smoke and smelled to high heaven!! The room was mediocre to say the least!! Extremely difficult to take a shower because the handle on the shower diverter was falling off. So dissatisfied with the customer service and room, I cancelled our reservation for our return trip. Definitely will find someplace else to stay the next time we travel through Reno, NV.
