I treated my mom and I to a 50 minute massage yesterday - this is our second time getting a massage here. My massage the last time was great however my massage therapist wouldn’t stop talking and was continually trying to sign me up in her pyramid scheme of a side job. But even so, the massage was great and it was a couple years ago- so of course I wanted to give it another chance. What we thought was going to be a relaxing experience ended up being a very painful one this morning. We arrived at our appointment 15 minutes early as directed. Upon arrival we changed into robes In the womens locker room. Although it was a clean facility every lady in that locker room was having a very hard time with the lockers (including my mom and I) After we figured it out, we proceeded to wait back in the waiting room for what felt like forever. There was no clock ( there really should be) but we knew the ladies who were going to do our massages were not on time for our appts. We started about 10 minutes late, Wasn’t that big of a deal though. When greeted by the massage therapists both were very friendly. My mom and I were escorted to our rooms and we were left to change etc. My initial thought was the massage table was warm which was great , but what I thought was going to be a relaxing enjoyable experience ended up a very painful one. Not just for me BUT FOR MY MOM TOO. I asked her to focus on my lower back, shoulders and arms( In my medical form I filled out I made sure I stated I previously had a herniated disc ). At times she was gentle , but there were times where I cringed from the pain. It felt like she was digging her elbows into my back. When I looked with the corner of my eyes I noticed she was(it was so painful). But I didn’t say anything as I didn’t want it to seem like I was telling her how to do her job. The oil she used gave me a rash which was horrible to wake up to today. But even so, the pain this morning from the massage was worse than any pain my herniated disc has given me (and my back was really bad a couple years ago) When i met my mom back in the locker room, she told me the exact same thing before I could even say anything. How ironic. She has non stop complained about her back pain and how her massage therapist literally would not stop telling her all about her life, so it was hard for her to relax. Usually I’m not one to write negative reviews. But after dishing out almost $250.00 for something I thought would be relaxing for the both of us. It left us both in agony and having a hard time bending and even sitting down. I literally feel like I have bruises all over my back. Even when my mom put her hand on my back this morning- I winced in pain. My mom, being a retired firefighter who is in great shape and never had any back issues - described her experience as bad as mine (literally having elbows dug into her back). Best way to put it, we feel like were suffering from bad whiplash from a bad car accident. Overall, it completely altered our perspective of this facility and we will likely never return for a massage again.