Jan 5 '19 at 4:01
If it weren't for Paige at the front desk this would easily be a 1 star review. We bought an all inclusive package that included 3 meals a day at the buffet, ski rentals, and lift tickets. When we arrived we were told that their printer was down so they couldn't print our lift tickets and we were given vouchers for everything, including meals . The dinner vouchers were for $150 for four people. The buffet on Friday night was $19.99 a person yet we were told at the restaurant that we couldn't use our voucher on seafood night. $150 could not be used for an $80 ticket??? After asking Paige she told us that the voucher was indeed accepted but we had already ordered food from somewhere else. We asked for a refund or any kind of compensation but were denied. The service in the casino, all restaurants, and in general was very poor. The people were very rude and acted like we were inconveniencing them. The package we bought was $2000 and we were treated terribly. Do not stay here. Thank you Paige for being great and doing everything you could for us. You are a shining star in a poorly ran resort.
