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Nov 23 '18 at 5:52

Royalton Punta Cana Resort & Casino

Now I’m not one to write a review, but I think users put there should be aware and read a REAL, honest review from a guest staying at the resort this week. First off. Don’t believe all the hype of the hotel. Let’s start with the good. It’s clean. The bed is comfy but at this point is where the good ends for the resort. The resort is small, which is fine, but the amenities shut down early. There is no night life. There is no beach life or entertainment during the day. No sports. There is not much to do. The resort is family oriented and packed with children galore. Don’t like kids? Upgrade to the Hideaway. For what purpose? Why use a private pool when you travel on vacation for a beach. There are no late night snacks - or should I say availability of service on site. The late night “sports bar”, got both drink and food orders wrong. We decided to come back to the room and order room service - was told to wait 45 minutes - a hour later and still no food. Was asked to wait yet another 15 minutes. The food on all accounts has been subpar. We’ve been prodded, and borderline harassed by staff (for “opportunities” aka timeshare presentations and beach “sales”). Overall the resort is lifeless and we were told it wasn’t even the off-season. For a “luxury resort” we sure have been made to feel below average. We’re only on day two I guess it can only go up from here but we are not hopeful. This is not the quality we have received from other Royalton reports. Would not recommend.