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Jan 1 '19 at 4:04

Players Snack Bar

Laverne Wright
WHAT HAPPENED TO MY FAVORITE CASINO & HOTEL? WE BOOKED OUR NEW YEAR'S EVE STAY 6 MONTHS IN ADVANCE!!! PAID $689.00 FOR TWO NIGHTS & WERE GIVEN A ROOM WITH NO WORKING HEAT/AC!!! CALLED TO CHANGE THE ROOM BUT WAS TOLD.....WE ONLY HAVE VIP SUITES AND THEY ARE FOR SPECIAL GUESTS ONLY!!! (INVITATION ONLY). WE JUST PAID ALMOST $700 FOR 2 NIGHTS..... THAT'S FREAKING V.I.P....IF YOU ASK ME!!!! WE WERE ON THE 4TH FLOOR WITH NO ICE MACHINES (BOTH WERE BROKEN). FRONT DESK ADVISED US TO GO TO THE 3RD FLOOR FOR ICE!!!!!!!!! THEN,. OUR ROOM DIDN'T HAVE A MICROWAVE, .AND THE FRIDGE WAS LEAKING WATER ON THE FLOOR AND DIDN'T WORK!!! FRONT DESK ADVISED US THAT NON OF THE ROOM S HAVE MICROWAVES, .HOWEVER,. ALL VIP (OFF LIMITS) SUITES HAVE MICROWAVES, WORKING FRIDGE, AND WORKING ICE MACHINES ON ALL FLOORS!!! THIS WAS THE WORSE HOTEL / PLACE I HAVE EVER STAYED!!!